At Busy Buy Stream, we strive to ensure your satisfaction with our OTT (Over-The-Top) streaming services. We understand that circumstances may arise where you need to cancel your subscription or request a refund. Therefore, we have established the following policies to address your needs effectively:
Subscription Cancellation:
Monthly Subscriptions: If you wish to cancel your monthly subscription, you can do so at any time. Your subscription will remain active until the end of the current billing cycle, and you will not be charged for the subsequent month.
Annual Subscriptions: For annual subscriptions, you can cancel your subscription within the first 30 days of purchase to receive a full refund. After 30 days, you can still cancel your subscription, but no refunds will be provided for the remaining months.
Cancellation Process: To cancel your subscription, simply log in to your Busy Buy Stream account, navigate to the subscription settings, and follow the cancellation instructions. Alternatively, you can reach out to our customer support team for assistance.
Refund Policy:
Technical Issues: If you experience technical difficulties that prevent you from accessing our services, please contact our customer support team for assistance. If we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.
Billing Errors: In the event of a billing error, such as being charged multiple times for the same subscription or being billed after canceling your subscription, please contact us immediately for a refund.
Content Quality: While we strive to provide high-quality content, we understand that preferences may vary. If you are dissatisfied with the quality of our content, please contact our customer support team to discuss your concerns. Refunds will be issued on a case-by-case basis.
Exceptions:
Promotional Offers: Refunds will not be provided for subscriptions purchased through promotional offers, unless otherwise stated in the offer terms and conditions.
Third-Party Subscriptions: If you purchased your subscription through a third-party platform (e.g., app store), please refer to their cancellation and refund policies.
Contact Us:
If you have any questions or concerns about our Cancellation / Refund Policy, please don't hesitate to contact our customer support team. We're here to assist you and ensure that you have a seamless experience with Busy Buy Stream.